These terms apply only to direct bookings. For bookings through Airbnb, Booking.com or Abritel, the terms of the selected platform and rate apply.
Free cancellation until 23:59 Paris time, five days before arrival : the full amount paid is refunded.
After this deadline, the accommodation and cleaning charges remain payable. Tourist tax is refunded because it is due only for nights actually spent at the property.
The refund is made on the card used within 5 to 10 working days depending on the bank. To cancel, reply to your confirmation email or write to us from the contact page.
Under Article L221-28, paragraph 12, of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation supplied for a specific date or period. Your booking is binding once payment is made; the cancellation policy above is the only applicable cancellation right.